What is the emergency response guide

The emergency response guide is a collection of practical operational guidelines that are sorted out in advance for various emergency risk events. The core goal is to reduce the cost of on-the-spot decision-making and minimize the loss of personnel and property caused by the event.

Don’t think that these things are all officially issued thick red-headed documents. The “Steps to Handle Customer Burns/Falls” posted on the bar of the milk tea shop you often go to, the “High-rise Fire Escape Instructions” posted by the property management in the elevator, or even the note you wrote to the elderly at home to “call 120 for sudden chest tightness, please call 120 before containing nitroglycerin” are essentially simplified emergency response guidelines.

There are always different voices in the industry about the content scale of the guide. One group believes that it should be as complete as possible, and all foreseeable emergency scenarios should be covered to facilitate subsequent traceability and standardized handling; the other group feels that when an accident really happens, people will panic and cannot bother to flip through dozens of pages of content. If it is too complete, it will fail to grasp the key points. When I was doing a company safety inspection before, I saw a fire emergency guide made by an electronics factory. It was 42 pages in length, and even the original text of fire regulations was attached. There was a small fire in the workshop before, and the new employee couldn't find the operation steps of the dry powder fire extinguisher after looking through it for two minutes. They almost made the fire spread. Later, they directly printed the core steps of "pulling pins, holding pipes, pressing handles, and aiming spray" into red background posters and pasted them at the entrance of each workshop. The thicker ones were only kept in the security room for incident review, which was a balance between the two needs.

The contents of serious public emergency or industry-level professional guides follow the development of events and will not pile up useless theories for you. The emergency guide for rainstorms and waterlogging updated by our street a while ago, the most conspicuous position at the beginning is the early warning response action with a bold red background: after receiving the red heavy rain warning, immediately move materials to low-lying areas, move the car to high ground, close the doors and windows facing the street, without any nonsense, followed by supplementary content such as how to cut off the main power when water enters the house, how to call for help when trapped in high places, and how to disinfect and avoid infectious diseases after the water recedes. Ordinary people can catch the key points at a glance.

In the past, many people complained that the emergency guide was too rigid, and it would delay things when encountering special situations that were not written down. This issue has indeed led to bloody lessons. Last year, the flash flood emergency guide for a mountainous scenic spot did not cover the special scene of sudden flood discharge from the upstream. The staff adhered to the "wait first" requirement required by the guide. "Notify superiors to evacuate", but missed the best evacuation time. Therefore, the new version of the professional emergency guide will basically add a line at the end to explain: In the event of extreme scenarios not covered by this guide, priority should be given to ensuring the safety of personnel as the first principle to deal with it flexibly, making up for the flexibility of practical operations.

To put it bluntly, this thing is just like the emergency contact list saved in your mobile phone. No one will look at it twice when you are safe and sound. But when you encounter an emergency, you can just take it out and use it. You don’t have to panic and think about it. The simpler and clearer it is, the more relevant it is to the actual scene, the more valuable it is.