What is the emergency response guide?

The essence of the emergency response guide is a "practical action manual" for dealing with various emergencies. Its core function is to turn chaotic and chaotic responses into standardized actions that can be implemented to minimize personal and property losses caused by emergencies. It covers scenarios ranging from public safety, corporate production to family personal protection.

I participated in the revision of emergency guidelines for business districts in the past two years. At that time, we argued with the safety supervisors and operation and maintenance personnel for almost a week about the order of handling people caught in escalators. Finally, the first item was designated as "Press the emergency stop button as soon as possible" and the item "report to business management first" was moved back. I was afraid that when an accident happened, the staff would not dare to take action first for fear of taking responsibility, and instead turned a small problem into a big accident. The counter-terrorism tips you usually see at subway stations, the tips on dealing with gas leaks posted in residential units, and the server downtime response requirements posted next to Internet companies' workstations are all very different. In fact, the core of the matter is to suppress the most urgent risks first - for example, if there is a gas leak, close the valve and open the window first, and never touch the switch to make a cell phone call. The first step that is most likely to cause death is marked in red, and you don't have to think about it at all.

Of course, the industry now has different views on the standards for compiling such guides. Some practitioners who are engaged in preparation of plans believe that the guide should be as detailed as possible in every step. After all, ordinary people's brains are likely to go blank when encountering an emergency. The clearer the instructions, the less likely they are to make mistakes.； Many front-line handlers have also raised objections, saying that some rigid terms that are divorced from reality will cause problems. In the past, there was a fire in a logistics park in a neighboring city. The on-duty staff adhered to the terms of the park's old guidelines to "report to the security department first and then activate the fire-fighting equipment." By the time the approval process was completed, the fire had already spread to the warehouse. This was a typical example of outdated guidelines that hindered the fire.

In fact, many guidelines in professional fields are now being adjusted, and there will be no one-size-fits-all regulations. For example, the latest flash flood emergency guide for scenic spots, in addition to the regular requirements for evacuation according to the evacuation route, also specifically adds the supplementary clause "If the route is washed away, run to higher altitudes immediately without waiting for unified command." This is to leave enough flexibility for front-line handling. After all, emergencies always change faster than plans. To be honest, this thing is the "pit avoidance memorandum" accumulated by the predecessors after stepping into countless pitfalls. When encountering a real trouble, it is better to follow it first than to blindly rely on it. If you encounter special circumstances that are not covered by the guide, protect people first and then protect things. This is always the underlying logic that is unmistakable.